Refund policy

Refund & Replacement Policy – Cipher Spaces

At Cipher Spaces, we take great pride in the quality of our artworks. Every order is made with care and undergoes thorough quality checks before dispatch. In the unlikely event that something isn't right, we're here to help and will do our best to resolve it as quickly as possible.

Eligible Return Scenarios

If you receive any of the following, you are eligible for a replacement, exchange, or refund:

  • Wrong item delivered

  • Damaged product during transit

  • Incorrect size received

  • Incomplete product

  • Manufacturing defect

How to Raise a Return Request

Please contact us within 3 days of receiving your order through:

WhatsApp: +91 9971405485
Email: help.cipherspaces@gmail.com

Please share clear photos or videos of the issue. An unboxing video is required to help us verify transit-related damage and process your request smoothly.

Once we receive your request, our team will review the details and, if required, arrange a pickup from your address. Kindly ensure the artwork is packed securely to avoid any further damage during transit.

After the product reaches us, it will undergo a routine quality inspection. If the reported issue is verified, we will proceed with a replacement, exchange, or refund, depending on the situation.

Cancellation Policy

Orders may be cancelled within 12 hours of being placed.

If the cancellation request is received within this period, a full refund of the order amount will be processed to the original payment method or designated bank account.

Since every artwork is made specifically for your order, cancellation requests received after 12 hours cannot be accepted, as production would have already begun.

Category-Specific Return Terms

Canvas Printed Artworks

Our canvas printed artworks are custom-made for every order.

Returns are accepted if:

  • The artwork is damaged during shipping.

  • A different artwork, frame, or size is delivered.

  • The product has a manufacturing defect.

Returns cannot be accepted for reasons such as:

  • Change of mind after placing the order.

  • Preference for another artwork after delivery.

  • Expecting a hand-painted artwork instead of a canvas printed artwork.

  • Expecting actual raised paint texture on the artwork.

Hand Paintings

We also offer a selected collection of genuine hand paintings.

Returns are accepted if:

  • The artwork is damaged during shipping.

  • An incorrect artwork is delivered.

  • The artwork has a manufacturing or craftsmanship defect.

Product Information

Minor colour variations may occur due to lighting conditions, photography, mobile screens, monitor settings, or display calibration.

During the framing process, the canvas is stretched around the wooden frame. As a result, a small portion of the artwork may wrap around the edges. This is a normal part of the framing process and is not considered a defect.

Some artwork designs may appear textured, but our canvas printed artworks have a smooth printed surface. While the artwork may give a textured appearance, it does not have actual raised paint texture. Only genuine hand paintings have physical paint texture.

An artwork should be considered a hand painting only if the product title specifically mentions hand painting or if it has been purchased from our Hand Paintings collection. All other artworks available on our website are canvas printed artworks.

Our standard artworks do not include acrylic or glass on the front.

If you would like acrylic or glass protection, please contact us on WhatsApp before placing your order. This can be arranged for selected artworks at an additional charge.

Not Sure Before Ordering?

If you would like additional photos, videos, close-up shots, or assistance in selecting the right size for your space, feel free to contact us on WhatsApp before placing your order.

Our team will be happy to help you choose the perfect artwork for your home or office.

Order Cancellation & Delivery Refusal Policy

As every artwork is custom-made, we request customers to kindly accept delivery once the order has been shipped.

Partially Paid (Partial COD) Orders

If the courier partner confirms that the required delivery attempts were made but the shipment was not accepted or received, the order will be treated as cancelled.

The advance amount paid is non-refundable, as the artwork has already been custom-made and shipped.

However, if you still wish to receive the artwork, we can arrange a re-dispatch after the remaining payment has been completed. The advance amount already paid will be adjusted against the final payment, and the artwork will be shipped again.

Fully Prepaid Orders

If a prepaid shipment is returned to us because it could not be delivered after the courier partner completed its delivery attempts, we will arrange one complimentary re-dispatch once the artwork reaches our facility.

If the shipment cannot be delivered after the complimentary re-dispatch, the order will be considered cancelled. A fresh order will need to be placed if you wish to purchase the artwork again.

No refund will be issued if a prepaid order is refused at the time of delivery.

Delivery & Logistics

All orders are shipped through trusted third-party courier partners.

If your shipment is delayed or held in transit, our team will coordinate with the courier company and keep you updated throughout the process.

If the courier partner confirms that delivery attempts were made but the shipment could not be delivered, we will rely on the courier partner's official tracking records.

For returned shipments:

  • Fully prepaid orders are eligible for one complimentary re-dispatch.

  • Partial COD orders can be re-dispatched after the remaining payment has been completed.

Shipping & Delivery Assurance

We work with reliable logistics partners to ensure your artwork reaches you safely.

While delivery timelines are managed by courier companies and may occasionally be affected by circumstances beyond our control, our team will always assist you throughout the shipping process.

If a shipment is officially declared lost in transit or reaches you in a damaged condition, we will provide a replacement in accordance with this policy.

International Orders

The international shipping charges collected at the time of purchase include shipping, packaging, customs clearance, duties, taxes (where applicable), and other logistics-related costs required to deliver your artwork.

If an international order is approved for a return due to a manufacturing defect or any other eligible reason covered under this policy, the international shipping charges are non-refundable, as these costs are incurred to complete the delivery.

Where applicable, the refund will be limited to the product value only.

If you choose to receive a replacement instead of a refund, we will provide the replacement artwork at no additional product cost. However, the international shipping charges for sending the replacement artwork will need to be paid by the customer.

Quick Support on WhatsApp

Have a question before or after placing your order?

Feel free to WhatsApp us on +91 9971405485.

Our team will be happy to assist you and respond as quickly as possible.