Shipping Policy – Cipher Spaces

At Cipher Spaces, we are committed to delivering your canvas wall art and hand-tufted rugs safely, securely, and on time across India. Please read our shipping policy carefully before placing an order.

Order Processing

All products are custom-made to order.

For Canvas Wall Art

• Orders are processed within 3–4 business days from the date of purchase.

• Orders placed on weekends or public holidays are processed on the next working day.

For Hand-Tufted Rugs

• As each rug is made from scratch and hand-tufted, processing takes 7–10 days before dispatch.

• Crafting time ensures premium quality, custom sizes, and material precision.

Shipping Timeline

Canvas Wall Art

• After processing, delivery takes 2–7 business days, depending on your location.

Rugs

• Rugs are delivered within 25–30 days from the date of order.

• Timeline includes hand-tufting, finishing, quality checks, and safe packing.

• Please allow extra time during festive seasons or for large-size custom rugs.

Important Note

Delivery timelines may vary due to factors such as:

• Courier partner delays

• Remote or restricted locations

• Weather disruptions or natural disasters

• Operational issues beyond our control

Shipping Charges

• Shipping charges are calculated automatically at checkout based on your delivery location.

• If a delivery attempt fails due to incorrect address or order refusal, re-shipping will incur additional delivery charges.

Delivery Address Accuracy

• Customers are responsible for providing accurate and complete delivery addresses.

• Cipher Spaces is not responsible for failed deliveries or delays due to:

  • Wrong or incomplete address

  • Inaccessible delivery location

  • Unavailable contact at the time of delivery

• If the item is returned to us, it can be re-shipped after paying re-delivery charges.

Delivery Issues

• Once an order is marked "Delivered" by the courier, Cipher Spaces is not liable for any theft, loss, or damage thereafter.

Damaged or Incorrect Delivery?

• You must notify us within 3 days of delivery.

• Please share a mandatory unboxing video, along with clear images/videos of the issue.

• Valid claims such as transit damage, wrong product, incorrect size, or manufacturing defect will be eligible for:

  • Replacement

  • Exchange

  • Refund

Delivery Delays

We strive to deliver your orders within the expected timeframe. However, delays can happen due to:

• Courier logistics issues

• Remote or hard-to-reach areas

• Bad weather or natural calamities

• Government restrictions or strikes

• Unforeseen operational challenges

Cancellations and Modifications

• Orders cannot be canceled or modified once they enter production or are dispatched.

• Orders can only be canceled or refunded if found defective, damaged, or incorrect at the time of delivery, as per our Return & Replacement Policy
  

Shipping, Logistics & Delivery Guarantee

All orders are shipped through third-party logistics partners. In case a package is delayed, misplaced, or stuck in transit, we can assist by raising a complaint with the respective logistics provider. Since logistics operations are handled by an independent company, we cannot commit to any specific resolution timeline or take responsibility for delays caused by the courier partner. However, we do guarantee that your product will be delivered to you safely, and in the rare event of damage or loss, we will support you with a replacement as per our policy.

Contact Us

For any shipping-related assistance or questions, reach out to us:
📧 Email: help.cipherspaces@gmail.com
📞 Phone/WhatsApp: +91 9971405485